Unified Messaging Hub
Unified Messaging Hub
Seamlessly engage with leads and customers across multiple channels including SMS, WhatsApp, live chat, bulk messaging, Google Business Profile, Facebook Messenger, and Instagram Direct Messages, all from one centralised location.
Channel Versatility
Regardless of the communication's origin, SME Advantage ensures every conversation is neatly organised and easily accessible.
Contextual Conversations
Gain insights from the complete history of each interaction, providing valuable context to every chat and enhancing customer communication.
Instant Setup
Quickly integrate your communication channels and start messaging effortlessly, making customer engagement more immediate and effective.
Channel Versatility
Regardless of the communication's origin, SME Advantage ensures every conversation is neatly organised and easily accessible.
Contextual Conversations
Gain insights from the complete history of each interaction, providing valuable context to every chat and enhancing customer communication.
Instant Setup
Quickly integrate your communication channels and start messaging effortlessly, making customer engagement more immediate and effective.
Messaging Integrations
Integrations That Drive Revenue
Transform interactions from your website, Facebook, and Google My Business into profitable customer relationships. Engage instantly with live chat or utilise our AI chatbot for efficient auto-responses.
Mobile and Desktop Connectivity
Stay connected with your leads, customers, and team from anywhere using our convenient mobile and desktop applications, ensuring constant communication.
All Messages, One Inbox
A Single Unified Inbox
Consolidate all customer interactions, including chats, reviews, surveys, and referrals, into a single Unified Inbox. This centralisation ensures you’re always ready to respond without missing a beat.
70% of customers prefer to message with businesses
- The Washington Post
Auto Text Response
Missed Call Text Back
Keep the conversation going even when you miss calls. Our auto-missed call text back feature engages callers immediately, ensuring you never lose business due to unavailability.
Customer Interaction Statistics
Engaging with Customers Leads to Success for Your Business
3X
Higher Conversion
Achieve up to 3X higher conversion rates with review requests sent via text compared to email.
95%
of SMS Messages Read
Text messages boast a 99% open rate, with 95% read within the first 5 minutes, ensuring unparalleled engagement.
10X
Faster Than Phoning
Text messaging outpaces phone calls, offering a 10X faster communication method, setting the new standard for quick and efficient customer interactions.
3X
Higher Conversion
Achieve up to 3X higher conversion rates with review requests sent via text compared to email.
95%
of SMS Messages Read
ext messages boast a 99% open rate, with 95% read within the first 5 minutes, ensuring unparalleled engagement.
10X
Faster Than Phoning
Text messaging outpaces phone calls, offering a 10X faster communication method, setting the new standard for quick and efficient customer interactions.
SME Advantage Integrates Easily With Leading Apps
Seamlessly integrate with popular business applications, enhancing your operational efficiency. SME Advantage is designed to work in harmony with the tools you already use, making it a versatile and indispensable asset for your business.
Copyright © 2024 SMEADVANTAGE PLATFORM LTD (REG#C24210854) | All Rights Reserved